Gladius.ca

gladius.ca
HI, guest

QUESTIONS

 

About your order

How do I track my order?
How do I change or cancel my order?
How long before I receive my order?
Do you accept international orders?
Can I return my order?

 

Methods of payment

What methods of payment are accepted?
How does PayPal work?
How do I pay for my order if I don’t have a PayPal account?
How are taxes calculated on orders?

 

Donations and sponsorships

How do I apply for a donation or sponsorship?

 

Game designer

I have invented a game and would like to know how to present it to you.

 

ANSWERS

 

How do I track my order?

When you parcel leaves our warehouse, you will receive a shipping confirmation email indicating the name of the carrier handling your parcel and your tracking number. A link to the carrier’s website is provided in the email. Click the link to track your parcel.

 

How do I change or cancel my order?

Once your order has been processed and your parcel shipped, the order can no longer be changed or cancelled. However, if you are not entirely satisfied with your purchase, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. for information on return and refund procedures.

 

How long before I receive my order?

All orders are shipped within 1 to 3 business days. Delivery delays are 3 to 5 business days in Canada.

 

Do you accept international orders?

At the present time, we can only process orders across Canada. Please rest assured that we are working hard at developing a solution for other countries. Thank you for your comprehension.

 

Can I return my order?

If you are not entirely satisfied with your purchase, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. for information on return and refund procedures.

 

What methods of payment are accepted?

Orders from our website must be paid using you PayPal account. If you are not a PayPal user, you can easily open an account at www.paypal.com. If you do not have an account and do not want to open one, simply click the « Poursuivre en tant qu’invité » option on the PayPal website.

 

How does PayPal work?

PayPal is the most secure and simplest way to send money and get paid online. The service allows you to make payments the way you want using a credit card, bank account or Paypal balance without having to exchange any financial information whatsoever.

 

How do I pay for my order if I don’t have a PayPal account?

You need not have a PayPal account to pay for your order. If you do not have an account and do not want to open one, simply click the « Poursuivre en tant qu’invité » option on the PayPal website.

 

How are taxes calculated on orders?

All products on our website are taxable. Taxes are calculated on the basis of provincial and federal legislation in effect and rates applicable to your order. When the law so requires, shipping costs are also taxable. In the event of a refund, we will reimburse the amount of taxes paid on products. However, taxes paid on shipping costs are not refundable. Shipping costs are not refundable either, unless the return is related to a shipping error made by us.

 

How do I apply for a donation or sponsorship?

The best way to apply for a donation or sponsorship is by email at This email address is being protected from spambots. You need JavaScript enabled to view it.. Although all requests are reviewed, we have elected to support some local organizations involved with underprivileged children. Unfortunately, since requests largely exceed our financial capabilities, we are obliged to make difficult choices.

 

I have invented a game and would like to know how to present it to you.

We are contacted regularly by game designers and have established a procedure for you to refer to on our website. However, given the number of projects underway, we are not looking for new concepts at the present time and no meeting with game designers is foreseen in the near future. Nevertheless, you may still present your project to us, taking care to provide all information required. Please note that we take the time to respond to everyone who submits a project to us, whether of interest or not.